Accommodation Complaints and Grievances

Every effort is put forth to ensure that students, faculty and staff with disabilities at San Francisco State University receive the services and accommodations to which they are entitled under federal law. Generally the campus community is sensitive to the need for accommodation. However, if an oversight to physical or programmatic access occurs at SF State, students and employees with disabilities have protection under Section 504 and the ADA. Students and employees who feel they have not been granted a requested reasonable accommodation may follow these procedures:

Students

This process is for students who do not agree with a reasonable accommodation decision made by DPRC. *SF State Student employees should follow the “Employees” procedure below.

Step 1: If you have any questions related to an accommodation decision made by DPRC, you are highly encouraged to speak with your Disability Specialist before taking any further steps. This may be the fastest path toward a resolution.

Step 2: At any time, you may submit a DPRC Accommodation Appeals Form.  Please fill out the form as completely as possible. You will be contacted within 2 business days to schedule a meeting to discuss your complaint. At the initial meeting, a timeline for complaint resolution will be discussed, however, timelines may be adjusted during the process for a variety of reasons. Please check your SF State email for communications regarding your complaint. 

Appeal Officers

The fastest way to resolve complaints is generally by seeking support at the lowest level possible. However, students may select an appeals officer at any level.

  • DPRC Disability Specialist (DPRC staff who made your accommodation decision)
  • DPRC Associate Director
  • DPRC Director
  • Student Affairs & Enrollment Management (SAEM) Associate Vice President/Dean of Students or designee

Step 3: Formal Procedures

If your problem cannot be resolved informally as described above, students may pursue their claims via the university Discrimination, Harassment and Retaliation (DHR) procedures if applicable.

DPRC wants to work with you to resolve your problem in a timely manner whenever possible. However, at any point in this process, students are welcome to contact the Office for Civil Rights, U.S. Department of Education below:

Office for Civil Rights U.S. Department of Education
50 United Nations Plaza
San Francisco, CA 94102
(415) 486-5555
(415) 486-5570 Fax
(877) 521-2172 TTY
Email: OCR.SanFrancisco@ed.gov

Employees

This process is for employees who do not agree with a reasonable accommodation decision made by DPRC.

Step 1: If you have any questions related to an accommodation decision made by DPRC, you are highly encouraged to speak with the DPRC Employee Accommodations Manager before taking any further steps. This may be the fastest path toward resolution.

Step 2: If you are not satisfied with the outcome of a decision made by the DPRC Accommodations Manager, you may contact the DPRC Director.

Step 3: Formal Procedures

DPRC wants to work with you to resolve your problem in a timely manner whenever possible. However, at any point in this process, employees are welcome to contact the following offices as applicable:  

Equal Employment Opportunity Commission (EEOC)

Phone: 800-669-4000 (toll-free) or 800-669-6820 (toll-free TTY number for individuals with hearing impairments). EEOC field office information is available at www.eeoc.gov.

University Discrimination, Harassment and Retaliation Complaints

Employees may pursue their complaints via the university Discrimination, Harassment and Retaliation (DHR) procedures if applicable.