Written Instructions for myDPRC

Logging Into myDPRC

1. Visit the myDPRC website
2. Login with your SFSU ID and password.

My Dashboard

This will be your personal myDPRC homepage. If you are signing in for your first time, you will need to complete the required forms. You will need to read the agreements and sign your name at the bottom. On this page, you will also see important messages and any upcoming scheduled appointments.

My Profile

Here you can view your contact information. To make official changes to this information, please update it with the university’s official record system, Campus Solutions.

SMS (Text Messaging)

myDPRC can send you text message reminders about upcoming appointments. You have to opt into this service since normal text messaging rates apply based on your current phone plan. Enter in your phone number and phone provider to sign up for this service. You may unsubscribe at any time.

Equipment Checked Out

You can view the status of any equipment such as SmartPens, Digital Voice Recorders, or other equipment you have checked out from DPRC. If an item is overdue, please contact the DPRC to renew or return it in order to avoid a hold being placed on your account. 

Submit Disability Documentation

If you have any additional disability documentation to submit, log in to myDPRC and click the “Submit Disability Documentation” from the dashboard on the left. There is a file size limit of 1 MB per upload. 

My Mailbox

In the "My Mailbox" tab, you can see emails the DPRC has sent tyou. Please be sure to check your SFSU email often, as it is the official means of communication for both the University and the DPRC.

Information Release Consents

We will not use this feature in myDPRC at this time. To authorize the DPRC to share any information from your records with another party, please complete an Information Exchange Authorization Form found on the DPRC Forms page or by visiting our office in SSB 110.

My Eligibility

In this section, you can review which accommodations you are eligible to receive.

List Accommodations

In this section, you will see which accommodations have been selected for any of your courses. You can also submit or edit your accommodation requests from this section.

Alternative Formats, Alternative Testing, and Deaf and Hard of Hearing

If you are eligible for either of these accommodations, they will show up here. To learn more about how to use and request these accommodations, please see the instructions in the sections below.

My Documents

Under My Documents, you will be able to review a copy of any DPRC memo that can be shared with other on-campus departments regarding certain accommodations you may be eligible to receive.

My E-Form Agreements

In this section, you can review any previously signed agreements including any agreements specific to an accommodation you are eligible to receive. The Note-taking and Parking accommodation request forms will be linked in these agreements, so please read carefully. Some agreements require renewal each semester.

My Signup List

In this section, you can view any DPRC sponsored events (drop-in sessions, workshops, etc.) that ask for an RSVP. You may also view or edit your participation in events that you have already signed up for.

This process will notify instructors of any accommodations you need to access a course. Please note: You will need to submit the necessary request forms to access these accommodations through the DPRC. You can find the links to the request forms in your “My E-form agreements” on the left hand side of myDPRC or on the DPRC website.

1. Begin by logging into your myDPRC account. Please use your SFSU ID and password to login.
2. Once you log in, you will land on your dashboard.
3. On this page, check to see if you have any pending agreements related to your approved accommodations. You will need to review and sign before you can submit accommodation requests for your classes.
4. Scroll down to the section “Select Accommodations For Your Class.” Note: Your classes will be available for you to submit your accommodation requests in myDPRC 24 to 48 hours after you have enrolled in them.
5. In “Step 1: Select Classes”, select the classes you will be requesting accommodations for.
6. Once selected, choose “Step 2: Continue to Customize Your Accommodations”.
7. On this page, choose the accommodations you would like to use for each specific class. Please be mindful of the nature of each course and whether or not the accommodations you are requesting will be applicable for that class. When finished choosing your accommodations, select “Submit Your Accommodation Requests”.
8. You will then be taken to your dashboard where you can scroll back down to the section “Select Accommodations for Your Class: Step 1”, to ensure your request went through. It will now say "[Requested]" next to the classes that you have submitted your accommodation requests for. You can also view this information under the “List Accommodations” section in the left side menu in myDPRC.
9. If you continue scrolling, you can see the specific accommodations you selected for each course.
10. Once you have requested your accommodations, DPRC emails a faculty notification letter to your instructor that explains you are registered with the DPRC and what accommodations you requested to access for that specific course.
    1. You may view a copy of this notification letter in your mailbox, which you can access on the left hand side of your dashboard under the section “Home”.
    2. Please note if you are submitting your requests prior to the start of this semester, the faculty notification letter will not be sent until the week before the semester begins.
    3. Certain accommodations require review by a disability specialist before the Faculty Notification Letter is sent to your instructor. Your disability specialist will contact you if they need any information from you to process your request.

1. Begin by logging into your myDPRC account. Please use your SFSU ID and password to login.
2. Once you log in, you will land on your dashboard. Scroll down and you will see your previously submitted accommodation requests listed by class under the current term.
3. In order to modify the accommodation request, scroll to the class you wish to edit and click the link on the right titled, “Modify Request”.
4. Uncheck the accommodations you no longer want to use, or check the boxes for those you want to add.
5. When you're done, click the “Update Request” button. If successful, you will see a message confirming your request was submitted successfully.
6. If you would like to cancel all accommodation requests for a particular course, click the “Cancel Request” button.
   1. You will then be asked to select a reason why you are cancelling your request.
   2. Once you have chosen the appropriate option, click the button entitled “Cancel Accommodation Request.”
   3. You will see the "Your request was submitted successfully" message at the top of your screen.
7. Your request to modify or cancel your accommodations will be sent to your disability specialist to review. In most cases, your specialist will approve within two business days. Your disability specialist will contact you if more information is needed to process your request.
8. You can check your dashboard at a later date to see the status of your request.
   • Once your change request is approved, an email will be sent to the instructor for that course, notifying them of the change in accommodations. (You will also receive a copy of this notification.)

Please be sure to complete this process any time you drop or change sections of a course to ensure the appropriate instructor is notified. Note that the Note-taking program will not be notified automatically, so please email notes@sfsu.edu for any changes in your note-taking accommodations. 

Scheduling Exams

We recommend speaking with your instructor about your Alternative Testing request before you submit your exam scheduling request through myDPRC. The DPRC Testing Agreement must be completed by your instructor before you can submit an exam request. myDPRC does not allow students to submit requests without a Testing Agreement on file for their course. Please contact dprctest@sfsu.edu if you have any issues with submitting an exam request

In your Faculty Notification Letter, your instructor is given a link to complete the Testing Agreement. They can also access the Testing Agreement through their myDPRC faculty portal.

To review your Testing Agreement once your instructor has completed it:

1. Log into myDPRC
2. Click on “Alternative Testing” in the “My Accommodations” menu on the left
3. Select your class from the drop down menu
4. Click on “View Alternative Testing Detail”
5. Review your agreement. Contact your professor if you see any conflicts with dates/times or if there are errors

Please schedule exams in myDPRC at least 3 business days before a quiz, 5 business days before an exam, 10 business days before a midterm, and 20 business days before finals during the the University-sanctioned Finals period.

To schedule your exams

1. Click on “Alternative Testing” in the “My Accommodations” menu on the left
2. Select your class from the drop down menu
3. Click “schedule an exam”
4. Read the Terms and Conditions
5. Complete the “Exam Detail” Form
6. Complete Late Exam form if prompted

*Schedule your exams for the same time as class. If you have a conflict (such as a class right after the test), please refer to the guidelines on the Testing Agreement about when your instructor will allow you to take the exam.

Modifying Exams

If you’ve scheduled an exam and realize that you have scheduled the wrong date, time, or if your instructor has changed the date/time of the exam, you can reschedule the exam through myDPRC. Please note that if the day or time that you are rescheduling for does not match what is approved on the Testing Agreement, we will need confirmation from your instructor about the change before we can approve your request.

1. Log in to your myDPRC profile.
2. On the left hand bar in the “My Accommodations” Menu, click on ‘Alternative Testing.’
3. Find the exam request you wish to reschedule, click ‘Modify Request’ found on the right side of the request.
4. Change the Request Type, the date, the time, or the requested services.
5. Select a reason for modification from the drop down menu.
6. Even if the request was previously approved, the modified request will need to be re-approved by a staff member.

Cancelling Exams

1. Log in to your myDPRC profile.
2. After logging in, click on the “Alternative Testing” link in the “My Accommodations” menu on the left side of the screen.
3. To cancel an exam, simply find the exam you wish to cancel (be sure to check the date and class to make sure you cancel the correct exam) then press the “Cancel Request” link to the right of the date and time.
4. A warning asking you if you really want to cancel your exam will appear. To cancel, click on the “Cancel Request” button in the “Exam to be Cancelled” box.

If you have been approved for alternative formats (Accessible Media), you can see the status of the texts that are being converted. You can also request an additional book or reading materials to be converted.

Submitting requests

1. Log in to your myDPRC account 
2. Once you log in, on the left hand bar in the “My Accommodations” Menu, click on ‘Alternative Formats’
3. If you have not already done so, select your preferred alternative format preference. If you need assistance choosing a format, please contact the Accessible Media Program..
4. Scroll down to the Request Alternative Formats form. Note: If you do not see any books or materials listed here, it means you have not yet submitted your accommodation requests for that term.
5. Textbooks that are included on the official Class Schedule book and material list will appear here. Select each course material listed you would like to have converted and hit the “select link”. Each item selected will then be submitted for conversion.

Submitting Additional requests

To request alternative formats for course materials not included on the Class Schedule List (ex. iLearn readings), follow the steps below

1. Log in to your myDPRC account
2. Once you log in, on the left hand bar in the “My Accommodations” Menu, click on ‘Alternative Formats’
3. Scroll down to the bottom of the page and fill out the “Additional Book or Reading Materials” form. If you are requesting a book, please include the 13 digit ISBN with your request to ensure the correct edition is converted.
4. Select the “Submit Request” button.

Checking the status of requests

Each requested item status will appear on your Alternative Formats page. Here, you will find information about the progress of your request.

1. Log in to your myDPRC account
2. Once you log in, on the left hand bar in the “My Accommodations” Menu, click on ‘Alternative Formats’
3. Scroll down to “List Books Currently Being Processed”
4. Here you will find the progress of each book and what steps if any you will need to take to receive your materials.
5. To submit a proof of purchase request:
   1. Scroll down to the “Upload Book Receipt” section.
   2. Select “choose” to upload your Proof of Purchase.
   3. Select the course(s) the Proof of Purchase supports
   4. Select “upload receipt”. The DPRC will then verify your Proof of Purchase and release your requested materials if conversion is complete. Alternatively, you may also submit your Proof of Purchase in person.

If the DPRC is unable to locate a pre-existing version of your requested course materials, you will receive an email telling you to bring your copy of the materials for the DPRC to scan and convert.

Once your alternative format request is complete, a download button will appear in the status column. Click the link and you will be directed to a Box.com folder containing your converted course materials. You will also receive an email notifying you when your item is ready.

This page includes a list of all courses for the current semester and shows the interpreter(s) or real-time captioner(s) that are assigned to the course. There is also a link to the form you can use to submit any additional custom request for an interpreter or captioner.

DHOH Custom Requests

You can use DHOH Custom Requests to request interpreting or real-time captioning for meetings, field-trips, and university- or class-related events outside of your regularly scheduled classes.

1. Log in to your myDPRC account 
2. Under the “My Accommodations” menu on the left-hand side, select “Deaf and hard of hearing”.
3. In the upper right-hand corner of the screen, select “Custom Request”.
4. Select the green box on the right that says “Custom Request”.
5. Select the course for which you are making a request. If your request is not related to one of your courses, select “Non-Class Related Request”.
6. Select “Continue to Specify Custom Request.” Note – DPRC asks that you submit custom requests at least 1 week in advance of the event. Requests submitted with less than 1 week notice may be fulfilled only if service providers can be found. Please refer to your DHOH e-form agreement for more information on requested deadlines. 
7. Under the heading “Event Information”, fill out applicable information for this event. Please note any field with a red asterisk is a required field.
8. Once you have completed this form, select “Submit Custom Request”
9. Please review your custom request to ensure that the information you have entered is correct. If you need to make any changes or cancel your request, select View or Modify Request and make the necessary adjustments.
10. You will receive a confirmation email from DPRC when your request has been fulfilled. You can also view the status of this request at any time in your myDPRC profile.